承包商、供应商和销售商

会员间代码培训常见问题

How can I access TC Energy’s Workday Learning Management System (LMS) so I can complete my assigned online training?

On the day of your engagement you should have received an email from Workday with your LMS link and log in credentials. Your leader is also provided with an automated notification from Workday informing them that the login information has been sent. 如果您需要重新寄送，请到服务台登记.

1-888-546-3484 (加拿大/美国)

+525511002991 (墨西哥)

如果留言的话, please indicate that credentials are required for compliance training and leave a valid email address and phone number to be reached at.

我们建议将Workday链接保存为收藏夹, 作为Workday的主要入口, and it will require entering username and password each time to be able to login.

如果您有任何额外的学习咨询，请发电子邮件 tce_learning@zhicheng001.com.

为何承办商须完成联属机构守则培训?

Under the Inter-Affiliate Codes there is no differentiation between employment classifications, 因此，所有在职公司人员和承包商, 需要完成这个培训吗.

我需要多少天完成联属机构代码培训?

You have 30 days to complete the training from when you are activated in the system and annually thereafter.

I completed my Inter-Affiliate Codes training very recently, why is it assigned to me again?

Inter-Affiliate Codes training is revised and deployed annually to meet regulatory requirements. 取决于个人的开始日期, 有时培训需要在一年内完成不止一次, 例如在开始日期/重新激活后的30天内和还是在年度推出期间.

I am getting an “AICC ERROR: Student ID is not authorized” or “User ID is already taken” error message when trying to access my Inter-Affiliate Codes training.

This error happens if users try to open the course on their first day of work. The course is hosted on an external server and there is a one-day (24 hour) delay with the user data feed. Please wait and launch this course the next day and the issue should be resolved on your second day of work.

When I click "Start Course" from my learning profile, I am taken to a blank browser page.

使课程自动打开, please ensure you have disengaged your pop-up blockers in the internet browser settings.

Why can't I advance to the next slide after selecting each hotspot within a course?

Please adjust your screen resolution to ensure you can view and open all hotspots on the screen.

知识检查将无法解锁.

解锁 知识检查 瓷砖，所有其他先前的瓷砖必须完成. 一旦你完成了 知识检查 瓷砖，别忘了也要完成认证以获得完成课程的学分.

“认证”贴片将无法解锁.

解锁认证瓷砖，所有其他瓷砖必须标记为“完成”. If you have confirmed that all the 瓷砖s in the training are marked “Complete” and the 认证 Tile仍处于锁定状态，请关闭课程并重新登录. 别担心，你的进度会被收藏起来的.

I have completed the Inter-Affiliate Codes course, but it is not marked as “Complete” in the system. 我该怎么办??

Please ensure that you’ve completed all 瓷砖s in the training, including the 认证瓷砖. 如果认证瓷砖 is marked as "Complete" and the system doesn't register the completion, 请关闭课程并重新登录. 别担心，你的进度会被收藏起来的.

我的问题不在这个列表中. 如果需要额外的支持，我可以联系谁?

For any questions that aren’t covered in the above FAQ, please contact TC Energy’s Service Desk.

1-888-546-3484 (加拿大/ U.S.)